| 5 | | We greatly appreciate it when users report bugs or come up with feature requests. |
| | 5 | == Asking for Help via Mailing Lists == |
| | 6 | |
| | 7 | Via the `rasdaman-users` and `rasdaman-dev`lists the community (including, but not limited to the rasdaman team) provides assistance on questions arising. |
| | 8 | |
| | 9 | You can greatly help to make answering efficient if you provide comprehensive information: |
| | 10 | * rasdaman version: from the head of the log files |
| | 11 | * your configuration and environment: OS distribution and version? |
| | 12 | * description of your activity that led to behavior not understood. |
| | 13 | * relevant excerpts from the log files. |
| | 14 | * properties of the data operated on. |
| | 15 | |
| | 16 | Prior to sending your request to the list you may want to check: |
| | 17 | * is your configuration supported by rasdaman? |
| | 18 | * is there already a ticket on the issue? |
| | 19 | * check file/directory permissions for the rasdaman user. |
| | 20 | |
| | 21 | Actually, concise information is not only leading to answers faster, but it effectively increases probability of a response :) . |
| | 22 | |
| | 23 | |
| | 24 | == Code Contribution == |
| | 25 | |
| | 26 | We greatly appreciate it when users provide concise report bugs or come up with feature requests. |
